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F.A.Q

  • Q. When do I have to place my order to ensure I can receive a delivery on the day and time I need it?
    A. We ask that our guests submit orders to us no later than 3pm the day before the order is to be delivered. (For guests ordering for a Monday delivery, we ask that your order is submitted no later than 3pm the Friday prior). Our commitment is to prepare only the freshest of ingredients and by having your order the day before, we can guarantee this standard is never compromised. All of our breads and baked goods will be made fresh daily and all other ingredients will be only the very best the market has to offer.
  • Q. Can I add on more items or remove certain items when I place an order in advance? Can I cancel my order that I placed in advance?
    A. We ask that any changes to your order are made within 24 hours of delivery.
  • Q. How can I cancel my order without being charged if I made it in advance? How can I change my order that was made in advance?
    A. We ask that payment is made at the time your order is placed on our website. To cancel an order, please visit our website and delete the order from your profile up to 24 hours in advance and this will prevent any charges from occurring. You may also edit or delete you order(s) up to 24 hours in advance in any way you would like.
  • Q. Do you offer custom menu items or special offerings that are not featured on your website?
    A. We excel at custom catering and are happy to prepare something special for you. Contact us and we will do everything we can to accommodate your request. We can add custom items directly to your order so all order charges and details are in one place, for your convenience.
  • Q. What is the name I will see on my charge card so I know it’s for RockDelivers.com?
    A. All charges posted to your credit card statement will be under PatinaGroup.com.